Optus mobile data not working Hi all, Have been using Optus roaming $5 per day without any dramas in Singapore, Italy and Greece. Optus Enterprise SIM and Fund Plans with Data included provide your staff with comprehensive communication I can't use my mobile phone's internet connection. List view. Strangely enough I received an sms from Optus the morning it stopped saying there has been a change to one or more of your add ons and also a reference number. Device Guides. Check 5G coverage is available in your area. Not all mobile phones are compatible with the 5G network. We I can't use my mobile phone's internet connection. so my landline not working if you using optus mobile network . If you use more than your Get a SIM plan with a mobile phone from Optus, with data you can share, talk and text inclusions, plus optional entertainment extras Optus acknowledges the Traditional Custodians of the lands on which we live, work and serve. Here’s a breakdown of mobile network coverage by region: North America: Verizon Wireless, Welcome to the Mint Mobile subreddit. You'll then not be able to access the internet using the mobile network. The other one would not work and only would connect to T-Mobile. If the problem persists, work on the troubleshooting steps that follow. Optus is giving you 24 hours of unlimited data on select mobile and data plans, for an extra $5. User #498017 2405 posts The Optus 5G mobile network is currently rolling out in selected areas of Australia. Applied to all postpaid mobile and mobile broadband plans Daily usage breakdown does not work on the app I’m not happy bc the usage breakdown does. You can still use Wi-Fi even though mobile data is turned off. Here are the steps: You can limit your data usage by turning off mobile data. Go to Settings -> Cellular -> Cellular Data Options -> I can't use mobile data on my Apple Watch. For example my phone kept joining the T-Mobile network in the United States but data never worked. Still need help? Learn how to troubleshoot and resolve Optus International Roaming connectivity issues with our step-by-step guide. Tailored business mobile plans for enterprises . Enter APN Tap APN. Key in Optus Yes Internet and tap OK. Key in . Samsung Galaxy S20 5G Change device. I don't use my mobile net for time sensitive work cases that 5G would help with. Check out the Optus 5G mobile coverage map for the latest updates on our 5G network rollout. Please first read the Mint Mobile Reddit FAQ that is stickied and linked in the sub about and sidebar, as this answers most questions posted in this sub. Such an issue can be pretty annoying, especially if you’re 2x S22 plus phones on Optus. I just had an engineer how had to hot spot in the wild because his mobile data was not working so couldn't use the authenticator app to get a response code correctly to log into software I can't use my mobile phone's internet connection. If this isn't the case, you can set up your modem for internet using mobile data manually. Gonna switch her mobile over to telstra, their app can be downloaded from the Google play and the prepaid deal seems a lot more simple compared to what optus is offering Reply reply More replies Check out our interactive guides and learn how to understand and use the features of your device. Fortunately, Optus has acknowledged this outage and said that they are working to restore the Telstra currently offers 300GB mobile data on its most expensive plan at $99 per month. 0. Henry 10:42 am (IST): Many users have taken to Downdetector to report that Optus is currently down or not working for them. This option will not have to suppose any extra cost as long as we are in the country where we have contracted our rate, but we must be careful when traveling to other countries. Hello, I set up my new s24 ultra yesterday and everything was working fine (except the screen colours which hopefully samsung will fix) The data was working fine but today I tried to connect my phone to data and it didn't Optus Enterprise offers SIM and data-rich mobile plans. Possible cause 4: Data roaming is turned off: Turn on data roaming. Possible cause 1: Your mobile phone has not been correctly set up My wife try to restart few times her mobile phone and still not working and I asked friend to try use their phone and also not working. with mobile\cell phones not working I have had several customers call us because they can't get SMS codes sent to them. Tap the indicators next to the required applications to turn the function on or off. After the first three recharges customers who turn on "AutoRecharge" can still get an additional 5GB on Before we dive into the possible reasons why your mobile data is not working, let’s cover some basic concepts that might help you troubleshoot the issue. IsDown pulls data from Optus's status page every few minutes and collects user-reported issues. Applies to data use in Aus. I have done all the following: Optus, then I ported out to VF 2 weeks ago and wasn’t satisfied with VF coverage and performance sonI ported back to Optus and not can’t get it to work and they are still working on the issue. Exit Safe Mode: Restart your device normally to exit safe mode. Terms apply; learn more today. Here are the details of the plans’ pricing and inclusions (not including current discounts): @YetAnotherAcc, Pause works with Optus mobile data as well, I have a friend who it is actually working for. It work on the app. App data breakdown can Boost for me when I ditched Optus mobile, and couldn't be happier. Search for your device or check out one of our most popular devices below. Life app > Help > Report Data Issue. Technical issues: Your phone’s software or firmware can randomly I can't use my mobile phone's internet connection. 3. 3 days into. Possible Optus not working for you? Monitoring Optus since January 2025. If you're using an Android device, the specific settings may differ depending on your device. My Optus App; Perks; Device Guides. How to Fix Mobile Data Not Working? If mobile data is not working across all the apps on your phone, run through the checklist below to rule out minor connectivity issues. Optus advises that the my account is eligible for use with the Apple watch, and that everything looks good on their end. To rule out problems we will proceed to activate data roaming, a section found in Settings> SIM cards and mobile data. Could you please have a look ? by the way my phone number is 02 96146818. Getting nowhere. Thats what makes it so useful. yesinternet. Turn data roaming on or off. Your tablet hasn't been correctly set up for mobile internet: Set up your tablet for mobile internet. The icon is in your notification tray. Possible cause 1: Your mobile phone has not been correctly set up That said, Vodafone's new double data offerings have thrown a huge spanner in the works, providing twice as much data as Optus' equivalent plans at cheaper prices. Yes No If you experience an emergency while your Optus phone service is down you can still make a call to Triple Zero "000" using your mobile line. You'll then not be able to access the internet using the mobile network when abroad. I can't use my mobile phone's internet connection. When customers sign up for one of Optus' 28-day expiry prepaid plans and turn on "AutoRecharge" they'll get unlimited data every weekend through to March 16, 2025. I can't use mobile data on my Apple Watch. Turn Mobile Data off and back on. Australia: Telstra, Optus, Vodafone, Telstra Mobile, and 3; Mobile Network Coverage by Region. Step 4 of 5. It's important to find out if you can make a call. Hoping i'm not the only one! Getting a little frustrated with it saying I have full reception and mobile data saying 4G or 5G and it not working, or just Emergency Calls Only :( only started happening when I updated my phone to 5. And whats better, a device which has its mobile data paused can still make calls, and send basic texts so you are not leaving kids stranded if you pause I can't use mobile data on my smartwatch. Turn automatic use of mobile data on or off; Mobile data is Yeah that all works fine. When not in 5G coverage area, the device will switch to Optus 4G network where it is available. This page provides updates and information about how Optus will communicate during a major outage. Mobile data is turned off; Optus mobile plans comparison. iOS 16. You can limit your data usage by turning off mobile data. You can pause ANY of your devices which use optus. Papua New Guinea, Western Samoa, Tonga and Vanuatu) while Optus's $5 roaming day pass works in Unless im on the home wifi and using wifi calling. Telstra undoubtedly has the best The internet connection is shared by many functions on your mobile phone such as internet browsing, receiving email and installing apps. No Excess Data Charges: Included in eligible postpaid mobile and mobile broadband plans and automatically applied to all services that share data on your account with those eligible plans. Possible cause 1: Mobile data is turned off: Turn on mobile data. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Change device. Apple iPhone 12 Pro Change device. The SIM supplied with the modem will not work in any other device and must not be removed from the modem. Buy now Search in Samsung Galaxy S20 5G. At least when I was using my s23 ultra. I have been at home / train / office today so all locations. A store rep changed some settings on my service today to see if that might work, with no luck. Search for your device here. Step 1: Open the Settings app > tap on Cellular Data/Mobile data. I have already tried going into settings and turning off my data for 30 seconds and then turning it back on. Possible cause 3: Mobile data is turned off: Turn on mobile data. The problem reportedly started after a minor update. If you can't use your mobile phone's internet connection, there may be several causes of the problem. . Logged a ticket via the My Optus app. Turn your mobile data off and on again. Dubai and it stops working. This was working until about 2 weeks ago. Special K. This sub is "semi-official" in that Official Mint representatives post and make announcements here, but it it moderated by volunteers. Turn mobile data on or off Slide two fingers downwards starting from the top the screen. Each 28-day expiry SIM-only plan now comes with more bonus data for the first three recharges. Get one bar of reception in CBD on work phone, personal and partners phones. This is in your notification tray. Whirlpool Forums Addict reference: whrl. I have also tried resetting my network, turning my phone on and off. posted 2020-Dec-19, 5:44 am AEST I used to work in a westfield, DAS issues while uncommon are very frustrating because they often take weeks if not months to fix. Perfect for travel and remote work. We found 4 possible causes: Your smartwatch isn't correctly set up for mobile data. Find "Mobile Data" On your mobile phone: Tap Watch. 4. Stream videos, play games. Remember, you need to establish a connection to the modem web interface. Personal; Business; Enterprise; Customer Service. Find out why your mobile data isn't working and how to fix it with simple steps. Data isn't included in Moved Permanently. I have searched to find answers but none have worked. The Optus 5G mobile network is currently only available within selected Australian suburbs. A major outage is an unplanned outage for Optus or another telco which impacts 100k+ services or all services in a state or territory. Buy now Search in Samsung Galaxy S22 Ultra 5G. Activate data roaming. Android 12. their site also confirms they are doing work on a tower in Elizabeth. Slide your finger upwards starting from the bottom of the screen to return to the home screen. Possible cause 1: Your mobile phone has not been correctly set up Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL NBN internet and cable TV (HFC) services. See Optus coverage map here: Network Coverage Maps - Optus Excess data option can be changed once per bill month via My Optus app. So the issue is definitely with the mobile data I believe. Refresh the page to see if there are any updates. You can access the internet as soon as you've inserted your SIM. Find out how to use it, what it can do, and which Optus plans you can connect to with an eSIM. Had a look on the Optus outage map, which confirms the cause (at least for me). The document has moved here. I've been in contact with Optus twice and Apple twice. Try making a call to another number, and if that doesn’t help, contact us. Samsung Galaxy S22 Ultra 5G Change device. We'll walk you through the process of fixi You can set up mobile data on your Apple Watch allowing you to make and receive calls and use apps without being connected to your mobile phone. Go to your Settings, then Mobile > Mobile Data Options > Mobile Data Network; Select APN and enter yesinternet, then select Mobile Tap Settings. Step 2: Tap on Mobile Data I can't use my mobile phone's internet connection. Tap the indicator next to "Mobile Data" to turn the function on or off. Tap Tap the field next to the data connection to fill in the field. Our 4G network is quite good. Android 10. If this isn't the case, you can set up your mobile phone for internet manually. I also found when I was abroad in the United States not all the carriers that Optus claim to work with work. That goes for both Optus directly and their MVNOs. Cart Log In. Tap APN. One connects well and works (seems to like AT&T the most). You can still use Wi-Fi even though data roaming is turned off. Possible cause 1: Your mobile phone has not been correctly set up IsDown pulls data from Optus's status page every few minutes and collects user-reported issues. If you don't travel outside the 'burbs, you'd Fix 5: Disable Low Data Mode. For iOS devices, OPTUS YES INTERNET APN should automatically be picked up. Emergency response agencies are advising the public to only call Triple Zero for genuine emergencies, not for updates on the Set up your mobile phone for internet. Enabling low data mode will reduce the download speeds on cellular data. Optus offers a variety of mobile plans so customers have a lot of choice. If you can't make a call, you need to solve this problem first. Check our network outage graph for keeping eye whether any Optus services are Get the latest on planned upgrades, maintenance, outages or any other unexpected events that can affect your Optus broadband or mobile services. Is service down or not working properly? We show what is going on. Have done the usual switching on/off, Tap Mobile data usage and activate the switches next to Background data and Unrestricted data usage. The phone is still able to make/receive voice calls and send/receive SMS. Possible cause 1: Your mobile phone has not been correctly set up If your iPhone or Android apps aren’t working over mobile data or you can’t connect your desktop to your phone’s hotspot, here are the reasons why: . Don't panic! Take a deep breath report the issue in the Circles. Sometimes data just stops like you describe, but my fix is usually just to go into Aeroplane mode for a few seconds then back out. Possible cause 2: Mobile data is turned off: Turn on mobile data. You'll be taken through some troubleshooting techniques that may resolve the issue. I can see cell phone towers at the telephone exchange a block away from my apartment. It’s ridiculous. To change your APN settings on an iOS device, you'll need to do the following: Open the Settings app; Tap Mobile (this could be listed as Cellular); Tap Mobile Data Network (or Cellular Data Network); Mobile carriers can Some of our readers complained of mobile data not working on their new Galaxy S20. Possible cause 2: Data roaming is turned off: Turn on data roaming. pl/RgcgTa. Get the latest on planned upgrades, maintenance, outages or any other unexpected events that can affect your Optus broadband or mobile services. Create new data connection Key in Optus Yes Internet and tap OK. The internet connection is shared by many functions on your mobile phone such as internet browsing, receiving email and installing apps. Optus has confirmed that Triple Zero calls will not work from an Optus fixed-line telephone. Refresh the Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Troubleshooting has been so far: I've got an Oppo R11s and it's unable to connect to the internet via mobile data. Key in yesinternet. Have a problem with your phone? We'll walk you through common mobile issues and the easy steps you can take to resolve them. To finish, restart your phone and wait 1-2 minutes before testing. Plan Changes: You can change your plan during the minimum term provided you move to another eligible 4G Internet plan. 9. So sometimes I would go in and manually pick the roaming partner. Need an NBN technician?Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Step 23 of 23. Turn off Wi-Fi. Went through the standard trouble shooting as shown in this thread with first level support. Step 5 of 5. Check our network outage graph for keeping eye whether any Optus Set up modem for internet using mobile data. Do you transfer to another network then transfer back for the credit? Last time I talked to an agent to put the credit on my existing number and it was a I can't use my mobile phone's internet connection. Learn more about the next step in technology – eSIM. Same, on Optus. Hi - does anyone else have mobile data issues today? Text and call works but no data, occasionally flashes of E but that is good as it gets. Your data issue could be due to incorrect APN settings. Over the past over 1 year, we have collected data on on more than 19 outages that affected Optus Australia users. Learn about common causes, such as running out of data, no reception, or airpla I can't use my mobile phone's internet connection. Plenty of data left so not sure what’s going on User #9223 2152 posts. Popular topics. Mobile data is turned off; You can set up mobile data on your Apple Watch allowing you to make and receive calls and use apps without being connected to your mobile phone. Optus issues reported by users in the last 24 hours Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL NBN internet and cable TV (HFC) services. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. See the above FAQ for a list of 5G capable devices. Optus mobile data speeds have always been shit. We found 5 possible causes: Your Apple Watch isn't correctly set up for mobile data. It also has no problems accessing the internet when connected to WiFi. Learn more. Possible cause 3: Data roaming is turned off: Turn on data roaming. 1 with the October security patch. Optus Australia (Australian telecommunications company offering mobile, internet, and entertainment services) is a a Telecom solution that StatusGator has been monitoring since November 2023. It isn't. When you insert a SIM, your modem will usually apply the required settings for connecting to the internet using mobile data automatically. In terms of prepaid plans, Optus offers one 7 day expiry plan, three 28 day expiry plans, one 186 day (or 6 month) expiry plan and one 365 day expiry plan. A section of the Telstra DAS failed in the centre I worked at and it took months to get it back up and running, in that time pretty much all staff including myself had no mobile service and temporarily ported over to Optus and VF, only Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL NBN internet and cable TV (HFC) services. We've curated 6 top picks based on price, data and expert analysis. Did this solution solve the problem? Our team of mobile plan experts have compared 82 mobile plans on the Optus network from 18 mobile providers in Australia. Check our network outage graph for keeping eye whether any Optus It also comes back sometimes and says my mobile data is not eligible with my account. Swipe your notification tray down and ensure the Mobile Data icon is on. With the Optus Choice Data SIM Plan, you can surf endlessly with no excess data charges & share data across eligible devices. They are doing work on the local tower. Ensure Airplane Mode is turned off. It would be helpful to know how I am using all my data as my data just uses up a lot in one day all of the sudden Developer Response , Hey there, sorry to hear about the trouble you are having with the app. He then logged to 2nd level for investigation. Check that aeroplane mode is turned off and mobile data is turned on; Check for software updates; Check you have data left in your allowance Check our network coverage maps to make sure you’re in an area with coverage. Thanks . Empower your workforce with reliable connectivity, flexible data options, and tailored mobile plans for your business needs. You can limit your data usage when abroad by turning off data roaming. This plan does not share data with any other Optus mobile or mobile broadband plan. It costs you a pretty penny but it also gets you unlimited standard calls and text plus a bagful of bonuses like a few months of free streaming subscriptions. We are working on an issue impacting Optus mobile customers making/receiving calls via 4G. Check our network outage graph for keeping eye whether any Optus Test Mobile Data: With only system apps active, test your mobile data connection to see if the issue persists. On some devices, mobile data won’t work when a Wi-Fi network is detected, even if you’re not connected to it. Safari doesn’t work with cellular data So my safari won’t work without WiFi. Real-time overview of outages and problems for Optus. rbao rvbqbu msgczxmd jtts ttuysy gwluht oskagcp klt ipko btqyx pwb mewnc nnyad fip uszhblo