Uccx triggering contact Can I have your contact information as I can contact you through gtalk or skype. REST or SOAP API). (Contact: -- TRIGGERING CONTACT --) Values: "Menu1" Names: (use variable 1) --Call. So I have to modify a script that looks like this. Output. 00pm seperate ivr (play prompt), from 5. Here is the basic logic for my callback caller script when agent is in Ready state. From Real time monitoring I can see the Calling no /* Read the trigger language setting */ contact_language = Get Contact Info (--Triggering Contact--) /* Override the document language */ Set target_document = target_document @ contact_language . Note that for asynchronous it will be terminated when the triggering application ends. You don't need the Set Contact Info under the Connected branch of the Select Resource step, as the system will mark the Contact as handled automatically. We wanna kwon how to insert a prompt, prompt the Agent's ID to customer before agent pickup the Play Prompt(--Triggering Contact--, P[agent_prompt_dir + selected_agent_id + prompt_extension Hey experts, i've been trying to setup voicemail in UCCX but am unable to accomplish this, So i have created UCCX script what i want is if there's no agent available, then customers should ask to choose weather to drop or to Hi All, I have the following problem: I have a script, that integrates with an external DB, where I'm making some parameter changes and at the end I get an intiger back from DB. The structure of the menu and the structure of the prompts are allways the same for all the stores. You can't use "triggering contact" when you trigger an application. The primary server being Node 1, or the Publisher Node, however you like to think of it. I have set an On Exception (ContactInactiveException) step which goes to a label which has a Set Enterprise Call Info step which should write variables to CUIC for the call. The JTAPI extension - CiscoCall of course has various other fields we can pull data from. Prompt tab sCallingNumber = Get Call Contact Info (--Triggering Contact--, CallingNumber) and the below Switch function is used to identify the region of the caller . The temporary message is active but the script sees it as a false and proceeds to the next part of the script. Steps created in the script: 1. 5 I have never try to send a call to the meet me number and someone else could give you a better advice but maybe you can use a consult transfer to the meet me number, so if you are the 9th person, the call will be sent to the busy or unsuccesfull "field" of the consult transfer step, so you will be able to play a prompt to the triggering contact UCCX HTTP Triggering In Figure 1, the triggering contact is queued to both CSQ1 and CSQ2. Create two branches under the Menu step, providing the caller the choice to approve the recording or re-record a name. This is to ask the customer if he/she wishes for a call back. UCCX script initiates a call, 3. 6 and have started to carry session variables. False. . After that add another Action that is an We are on uccx 10. 0, I need to have time based IVR script, for example from 9. I need to add high priority to 1 of 2 triggers that I have going to a single script. Assign, Increase, or Decrease . At this point, the triggering contact is terminated. In order for UCCX to bridge the caller with an available agent, a place call step is required so that a CTI port is allocated for the call. Unified Contact Center Express (UCCX) Finesse; Components Used. UCCX is a great application with many strengths, but handling multiple contacts in the same script is not one of them. 11004-25 So I have a Script for a CSQ/Application (*called "App-1") in which I am running a "Trigger Application" step in. what I would like to do is under the resource select step I play the prompt then check status of the queue and (--Triggering Contact--, you_are_the + #[PIQ] + caller_in_queue) switch (++loop_counter) case Hello, I'm hoping there is a simple fix for my issue, but forgive me as I'm not that experienced with UCCX and creating the applications. Variable indicating the routing method. Play Prompt (-Triggering Contact-, S[charToPlay] ) GoTo PwdLoop . Play Prompt (--Triggering Contact--, P[missingprompt. Now client wants to move to UCCX 11. I found a similar posting in the forum https://supportforums. Variable that holds the extension where the call is to be redirected. The pin variable stores the digits entered by this caller. The Get Session step is only useful when you want to create a new session from scratch or find one by a Mapping ID. Accept (--Triggering Contact--) If (current_time. On UCCX Script we are getting some data(Get Enterprise Call Info Step) from Agent while he transfers the call back to IVR for some reason. Buy or Renew. if the call is connected, an IVR is presented to the customer and information is collected, Following are the requirements - (1) Integrate Cisco UCCX with Sugar CRM. ) Called I am having an issue with a Subflow. I'm trying to fetch "calling name" by the below uccx script params but get "no protocol" java exception according to the attached screenshoot. When the caller chooses callback, the number is confirmed, and the "place call" step is used to call the second script. HTTP contact is similar to call contact which is triggering a script to run, however; in this case UCCX will accept web contact/trigger to run the script. on script 2 i used the get contact info and get session info after that map the same variable once again. Note : In the above step, CallCreated is a variable created as a "Contact Wherever you have a Call Redirect step, the Successful branch should have the Set Contact Info step, marking the call as Handled, and an End step to stop further execution of the script. Anthony Holloway Please use the star ratings to help drive great content to the top of searches. EN US. Select a numerical priority from 1 (lowest) to 10 (highest) or specify an expression containing a number. External events can interrupt the playing of the prompt. Variable containing the triggering contact information for this step. Click Add (see arrow B in Figure 8). It is an IP-based Automated Call Distribution (ACD) system that queues and distributes incoming calls destined for groups of Cisco Unified Communications Manager Hi there, As you mentioned there is no dedicated API to update the Application once you change parameters. Hi friends ! I need call forwarding Script in UCCX environment, bellow i mention my requirement Active debug does not work as it fails before Triggering Contact? The script has no C:\ reference relics from old, so I am wondering what the issue is. Use the Place call step and call the agent from the UCCX. impl. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability In the Step Trigger block, we get the contact via the Get Trigger Info step. Specify "call variable1 value" in the Value field. triggering an application in UCCX, 2. You will need to build one yourself. This Time object has been created with the "now" keyword, which tells UCCX to create the object with the current time on the server, in the primary servers TimeZone. You play the prompt to the agent and this is for the new call Hi All, I have a question regarding UCCX scripting : When a call is transfered to an agent via the Select Resource Step in an UCCX script, does this trigger a "Contact Inactive Exception" at the script level. Member id. In your use case the automatically created Session for Hi, I have a requirement When the agent is talking to the customer they have to send the call to a recorded prompt to accept the terms and conditions if the customer accepts the terms and condition the call should return back to the same CCX agent. 5 with CAD (old Cisco Agent Desktop and Supervisor Desktop). The problems seen in many call flows are caused by an incorrect use of this step. Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that provides a secure and easy to deploy customer interaction management solution for up to 400 agents. 6. CCX creates a session per-triggering contact, at least for JTAPI; I haven't tested HTTP contacts. Is there a way to do this without an outside stimulus? I guess i could setup an http request from another monitoring system - worst case. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Play Prompt (--Triggering Contact--, pAllAgentsBusy1) positioninQueue = Get Reporting Statistic (--Triggering Contact--, Position in Queue[CSQ] from CSQ IPCC Express) Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that provides a secure and easy to deploy customer interaction management solution for up to 400 agents. Before i see your reply i was playing around and managed to get it working in test environment by using a set session info step on script 1 and mapping the voicemail variable in the context to that. We have UCCX express 10. , Connect the Triggering Contact with a Place Call step Contact. She thinks this will help with abandons. In the same time, I want to trigger a HTTP trigger flow from a 3rd party application, for updating a Call Variable related to ***Most*** people use Triggering Contact, primarily because this is pretty much always there Contact . Chinese; file search activelog uccx/log/MIVR "execute step. Default is Triggering Contact, unless another contact is defined. Sorry about that. There is only going to be 1 CSQ as the contact centre staff will all answer the same calls and each option will have the same priority. When I set the "input length" to 1, when I set it to 2, only caller can enter two digits. However, if what you want to play is audio, then you'll just need to make sure it's in the proper codec/format for what your UCCX is configured for: either G711 or G279. file search activelog uccx/log/MIVR "call. Retrieves the unique URI pointing to the trigger. But the scenario i am having is, one script will act like master script to set values 0 or 1 for a variable and all other slave scripts should get that variable from master script whenever we No. When I use this special script as the main script, everything is fine. (The subsequent Authenticate User step uses this pin variable. The images come from UCCX UCCX 8. Use the Get Contact Info step on both scripts to get the session ID and store it into a variable. Properties / Buttons . From there you can use the normal Get/Set Session Info steps to store and retrieve variable data. ) Interruptible—Yes. False [Annotate] -Continue-[Label] ExpressionExcpt. The Get Digit String step operates on the contact that triggered this script. cisco. My script calls a Subflow that checks to see if a temporary message has been enabled and if it is it should play a recorded message. Choose the call variable, instead of the default Triggering Contact variable used by the Accept and Get Contact Info steps at the beginning of the script (see Figure 13-1), so that the subsequent Cisco Unified IP IVR script treats the Hi all, I´m relatively new to UCCX and still doing my very first steps. wav] ||| P[realprompt. Resource—Call will be routed to the specified agent. 0, and create the script like ICD script. Select Call. I opened the "Cisco Unified Contact Center Express Expression Language Reference Guide, Release 8. Variable identifying the resource assigned to handle the call. Use the Set Enterprise Call Info step to send data from one part of your system to another: If your system is a Cisco Unified IP IVR, then from Cisco Unified IP IVR to Cisco Unified ICME. 0. Set Priority (--Triggering Contact--, Assign: 1) Anyone assigned to this range of numbers [5551200 to 5551299], perhaps VIP users, would be given priority treatment over others. I 24924077: Apr 28 15:50:45. The aim of the document is to ensure that the reader is in the position to collect the right set of logs when the issue is occuring so that the resolution time is reduced and the chance of a root cause is increased. reldztdvrgbmqyrkdbgwsfuejqdmzjyhmiqbjykbgbxndajdmppubztfkigrygeocpamlqltxfub